July 4, 2019 0 By FM

Delhi-based healthcare technology startup Navia Life Care has launched the first voice-based virtual assistant for doctors in India. Branded as Navi, it is an application that can understand voice commands and complete tasks for a user just like any other virtual assistant.

Navi comes with a single click system that helps in creating and completing a digital prescription for the patient that is printed or sent via an SMS. This makes it a passive listener that responds once it recognizes a command but also record and analyze both the doctor’s behaviour and the patient’s medical history. Apart from the use of the unique algorithm it also predicts possible remodification, diagnosis, medication schedules and investigations for patients, thus recommending them to doctors.

Virtual assistant apps like Navi can play a vital role in managing doctors’ time, which is in high demand. According to a recent World Health Organization report, the global health care shortage is expected to reach close to 13 million by 2035. This indicates that health care providers will be in high demand across the world and they will be pushed to their limits in order to render the much needed service. Navi’s new App is expected to help relieve this strain and meet more medical challenges making Navi an Alexa for doctors, encompassing all possible tasks that they need to do in order to “augment” and enhance their practice, all through the power of voice.

“Navi will be helping doctors create digital prescriptions through a speech-to-text engine, converting voice inputs into structured prescriptions,” said Mr. Kunal Kishore Dhawan, Co-founder, and CEO of Navia Life Care in an interview with Future Medicine.

This makes Navi an innovative, useful and accessible means to strengthen the doctor-patient bond in India, he added.

According to Dhawan, use of Navi – the voice-based assistant, the time for prescription process can be reduced to less than 1 minute (per prescription). Thus, the doctors will be able to use their time effectively with reduced chances for errors. The doctors can also maintain an accurate medical record with detailed notes about prospective courses of action from previous visits of patients. The usability index offered by Navi via a single click system is seamless and user-friendly. It can also be easily accessed from any smartphones and one needs to install Navia’s doctor App, which is easy to use. The App will cost approximately Rs 1500 per doctor.

The company had in February launched its first artificial intelligence-powered system, Navia QM, which was a breakthrough in the healthcare industry.

Navia QM allows automated queue management and appointment booking, which manages patient walk-ins, scheduled appointments, reduces chaos in the clinic and hospitals by reducing human error and registering patients automatically. There is an enormous surge in efficiency as it delays bookings if the doctor is in an emergency case. It also disables bookings automatically in case the doctor is on scheduled leave.

“Navia Life Care has made an excellent effort into changing the equation between patients, doctors, and hospitals, and it was in the intention we have launched Navia QM, which will revolutionize the tiresome process of organizing patient walk-ins and scheduling appointments,” says Dhawan.

He claimed that with this product (Navia QM), management of appointments and walk-ins will experience a significant change with Navia QM as the system automatically allots token numbers and informs them of their estimated waiting time which makes the process hassle-free as well as reduces stress.

“The doctors could also check in to notify their change in schedules, and the message of the same would immediately be forwarded to the concerned patients,” Dhawan added.

Since Navia QM is an asset-light product, it does not require the patients to download an app or render any space in their phones. Hospitals without proper systems need not have a disadvantage as the program can be accessed and operated directly on mobile phones by the doctors, staff or the management. Additionally, the system comes with a tablet- or a mobile-based POS or kiosk that be used for the purview of “self-check-ins” by patients within the hospital.

An artificial intelligence-powered system, Navia QM is more like a helping hand and a self-learning, adjusting system that collates data on a real-time basis. It observes the behavior pattern of the doctor and optimizes the waiting time, other specifications and informs the same to the patient via SMS in real time.

Navia QM is part of a larger Navia SMART platform, which gives providers a statistical analysis of factors which impact the relationship between the involved parties like patient retention, ROI on Tech Expense and staff time spent. It also gives customer insights such as the total number of patients, average waiting time and revenues made.

According to the start-up, which was founded in 2015, its first product is currently working in more than 100 clinics and hospitals and it has set a target to reach 2500 by July.

Navia Life Care, which had raised two rounds of funding between 2016 and 2019, develops platforms for better management by doctors, hospitals and pharmaceutical companies. It specializes in practice management, patient engagement, improving health outcomes and quality of care for doctors, automated patient engagement, better patient monitoring, and insights into patient behavior .