Healthcare delivery needs to be more inclusive: EY-FICCI study

October 8, 2019 0 By FM

The Indian healthcare system needs to modify its current model to make it more inclusive and to be able to deliver mass healthcare, wellness and health outcomes, says the 13th edition of the EY-FICCI report titled Re-engineering Indian Healthcare 2.0.

An online survey conducted among 1,000 patients across India found 61 percent of patients believe that hospitals did not act in their best interest.

The key gaps in patient experience which have contributed to the trust deficit are poor hospital responsiveness and prolonged waiting times, as stated by 63 percent of patients. Also, there is no concern for feedback, according to 59 percent of patients.

EY recommends a ‘5E framework’, integrating empathy, efficiency, empowerment, ease and environment, to achieve the agenda of universal health access and right to health.

“For realising the aspired levels of efficiency, it is imperative for healthcare providers to shift from an incremental performance plus approach to a radical design to cost or direct-to-consumer approach for redesigning their operating models and cost structures,» said Kaivaan Movdawalla, partner, Healthcare, EY India.

For private providers, it is imperative to understand that the very nature of healthcare as a sector is characterised by social obligations and has an inherent risk of market failure.

The EY-FICCI study states that there is a need to create at least 2,000 family medicine seats in medical schools in India so there could be 6,000 practitioners by 2025 accountable for community health outcomes, each linked to a community health centre (CHC) with rotational service in the reporting primary health centres (PHCs).